Utility Billing Customer Service

The Utility Billing department prepares utility bills for approximately 7,000 customers, managing water, sewer and sanitation, and recycling billing and services. Located on the first floor of City Hall, at 117 N. 4th Street, Utility Billing is where you can make payments in person. The department can also help with automatic bank drafts, and offers online bill pay and an outdoor drop box for convenient after-hours payment options. 

How do I open a utility account? 

To open a water account, you need to have a contract (lease agreement or proof of ownership), a valid government-issued ID), and to pay your deposit, which is $55 for owners and $80 for renters. Commercial deposits are $110.

Request New or Changed Services

To request New or Changed Residential Utility Service:
Click here to fill out an online form. Click here to download and print a PDF.

To request New or Changed Commercial Utility Service:
Click here to fill out an online form. Click here to download and print a PDF.

To request a Termination of Services:
Click here to fill out the online form. Click here to download and print a PDF.

Questions?

Have a question or comment? Click here to use Request Tracker to contact Utility Billing Customer Service.

View the Consumer Confidence Report.