Utility Billing Customer Service
The Utility Billing department prepares utility bills for approximately 7,000 customers, managing water, sewer and sanitation, and recycling billing and services. Located on the first floor of City Hall, at 117 N. 4th Street, Utility Billing is where you can make payments in person. The department can also help with automatic bank drafts, and offers online bill pay and an outdoor drop box for convenient after-hours payment options.
How do I open a utility account?
To open a water account, you need to have a contract (lease agreement or proof of ownership), a valid government-issued ID), and to pay your deposit, which is $55 for owners and $80 for renters. Commercial deposits are $200.
Request New or Changed Services
Low Income Home Energy Assistance Programs (LIHEAP) Program
This federally-funded program, administered through DHS, provides financial assistance to approximately 182,000 Oklahoma low-income households each year to help them meet the cost of home energy.
To qualify for LIHEAP assistance, you must meet each of the following requirements:
- Be responsible for payment of home energy (households are not eligible for LIHEAP if the utility bill is paid directly to the provider by someone who does not reside at the residence)
- Be a United States citizen or legally admitted for permanent residence.
- Meet countable resource standard including cash, checking or savings accounts, certificates of deposits, cryptocurrency, stocks, or bonds.
- Meet specific income guidelines that vary according to household size.
uring open enrollment you can apply online at www.okdhslive.org. If you do not have computer access, call (405) 522-5050 for assistance.
Have a question or comment? Click here to use Request Tracker to contact Utility Billing Customer Service.
View the Consumer Confidence Report.