The Utility Billing department prepares utility bills for approximately 7,000 customers, managing water, sewer and sanitation, and recycling billing and services. Located on the first floor of City Hall, at 117 N. 4th Street, Utility Billing is where you can make payments in person. The department can also help with automatic bank drafts, and offers online bill pay and an outdoor drop box for convenient after-hours payment options. 

How do I open a utility account? 

To open a water account, you need to have a contract (lease agreement or proof of ownership), a valid government-issued ID), and to pay your deposit, which is $55 for owners and $80 for renters. Commercial deposits are $110.

Request New or Changed Services

To request New or Changed Residential Utility Service:
Click here to fill out an online form. Click here to download and print a PDF.

To request New or Changed Commercial Utility Service:
Click here to fill out an online form. Click here to download and print a PDF.

To request a Termination of Services:
Click here to fill out the online form. Click here to download and print a PDF.

Low Income Home Water Assistance Programs (LIHWAP) Crisis Program

This federally-funded program, administered through DHS, helps income-eligible families with their water utility bill that is in crisis. 

If your water has been turned off or will be turned off within 72 hours, contact the Energy Assistance Contact Center staff at (405) 522-5050. A LIHWAP crisis referral can be completed over the phone. You will need to provide the following information: 

• The specific name of your water provider (City of Chickasha)  
• Your case number and name
• Your phone number
• Your water utility account number
• The date of cut off for the water (must be within 72 hours or already cut off)

LIHWAP is a one-time program that was created and funded under the Consolidated Appropriations Act and American Rescue Plan Act. It provides funds to assist low-income households with water and wastewater bills. The water crisis program provides assistance with a one-time payment per fiscal year for: households who meet the income and resource guidelines outlined in the LIHEAP program and have a verifiable water crisis, disconnected service or will be disconnected within 72 hours, and the public drinking water or waste water company is a participating provider.

Questions?

Have a question or comment? Click here to use Request Tracker to contact Utility Billing Customer Service.

View the Consumer Confidence Report.